Visitor Information

Nantucket Cottage Hospital recognizes that visits from family and friends are important to the healing process. We strive to create a welcoming, supportive and safe environment for our patients, families, visitors and staff while respecting the health care needs and confidentiality of our patients.

January 2022 Update

Please be aware that due to the constantly evolving COVID-19 environment on Nantucket, we have updated our visitor policy to best ensure the health and well-being of our patients and staff. Inpatients are allowed one visitor or support person per day between the hours of 2:00 p.m. and 8:00 p.m. This will help us create a safe environment for our patients, families and staff.

As of January 11, the following visitor policy changes have been enacted: 

  • We recommend all visits to be deferred at this time, in line with public health guidance.
  • One visitor or support person per patient in any outpatient area.
  • Inpatients are also permitted one visitor each day.
  • Patients requiring enhanced isolation due to illness or conditions may be restricted to no visitors or support person at any time.
  • Visitor access to the Café is now restricted to staff and patients.
  • Note: There are limited exceptions to these restrictions for parents and other adult caregivers of pediatric patients, support persons of obstetric patients, caregivers of patients with a disability and visitors to patients at the end of life, exceptions are managed by Department managers. 

Visitor Screening

Upon arrival at the hospital, all visitors will be screened for COVID-19 symptoms. Visitors with symptoms may not visit.

Wearing a Mask

  • Facility-issued face masks are required, including in inpatient areas, emergency departments, outpatient settings and peri-procedural areas
  • When you arrive at Nantucket Cottage Hospital, you will be given a procedural or surgical mask to wear. If you have a mask from home, you will be asked to replace it with the mask we provide to wear during your stay or visit
  • Inpatients must wear the mask while outside of their room and when staff or visitors enter the room
  • There may be some locations where you could remove your face mask for example, to eat or drink in our café
  • Please note: Although the Centers for Disease Control and Prevention (CDC) and Commonwealth of Massachusetts have lifted restrictions so that fully vaccinated people no longer need to wear masks in many settings, patients and visitors to Mass General Brigham hospitals and health care facilities must continue to wear a facility-issued mask when you are at our facilities. Employees will continue to do so, as well. This is for the health and safety of everyone in our care.

Hand Hygiene

  • Wash your hands frequently, or use the hand sanitizer available throughout the hospital. If you arrive with disposable gloves on, please take them off, throw them away and perform hand hygiene.

Leaving the Hospital

  • Once your visit is over, please exit the hospital immediately. Please do not remove your mask until you are outside the building.

The Island Café
The cafeteria is open from 8:00 a.m. to 4:00 p.m. Monday to Friday for patients and staff only at this time.

TTY/TDD for the Hearing & Speech Impaired
If you have a disability that makes it difficult for you to use telephone equipment, we offer a TTY/TDD System to aid guests with special needs, 508-825-8360.

Interpretive Services
We provide interpretive services for most languages that present to Nantucket Cottage Hospital.

  • In-person: There is currently 1 full-time interpreter that provides services in Spanish.
  • By telephone and video: We currently use Cyracom Interpretive Services which allows us to contact an interpreter in most languages and insures 24 hour availability.
  • For sign or ASL: We use either the video services or our TTD/TTY phone

Meet your Nantucket Cottage Hospital clinicians
across more than 30 different subspecialties: