Visitor Information

Nantucket Cottage Hospital recognizes that visits from family and friends are important to the healing process. We strive to create a welcoming, supportive and safe environment for our patients, families, visitors and staff while respecting the health care needs and confidentiality of our patients.

July 2021 Update

As we reopen services and prepare to welcome back more patients, we are proceeding with a comprehensive approach to prevent the spread of infectious disease. Inpatients are allowed two visitors or support persons per day between the hours of 11:00 a.m. and 8:00 p.m.: either two visitors, two support persons, or one visitor and one support person. This will help us create a safe environment for our patients, families and staff. We use masks, hand hygiene and social/physical distancing to help keep everyone safe.

As of July 6, the following policy changes have been enacted:

  • Two visitors per patient will now be permitted in ambulatory, ancillary and procedural areas and emergency departments; under extraordinary circumstances, facilities may need to restrict visitation
  • Visitor and patient access to the Island Café is no longer restricted
  • Unit staff will review any exceptions to restrictions with you at the time of your visit
  • Note: There are limited exceptions to these restrictions for parents and other adult caregivers of pediatric patients, support persons of obstetric patients, caregivers of patients with a disability and visitors to patients at the end of life.

Visitors for Labor and Delivery Patients

  • Pregnant patients are allowed to have their birth partners (person over the age of 18) attend obstetric ultrasounds and, if so desired, other prenatal visits.
  • Asymptomatic laboring patients are permitted to have one birth partner/support person and one visitor (over 18) who is asymptomatic
  • Laboring patients who are confirmed COVID-19, CoV-Presumed suspect COVID-19 (CoV-Risk), and with known exposure to COVID-19 (CoV-Exposed), are permitted to have one birth partner/support person who is asymptomatic
  • There are no additional restrictions on time spent with the patient in the patient’s room or requirements for physical distancing within the room, to permit the most supportive care environment for patients
  • The birth partner/support person must remain with the patient (e.g., in inpatient room, exam room, or in waiting room with patient) for the entirety of their visit or will be asked to leave and wait outside. They are permitted brief visits to the café at the discretion of local leadership

Visitor Screening

Upon arrival at the hospital, all visitors will be screened for COVID-19 symptoms. Visitors with symptoms may not visit.

Wearing a Mask

  • Facility-issued face masks are required, including in inpatient areas, emergency departments, outpatient settings and peri-procedural areas
  • When you arrive at Nantucket Cottage Hospital, you will be given a procedural or surgical mask to wear. If you have a mask from home, you will be asked to replace it with the mask we provide to wear during your stay or visit
  • Inpatients must wear the mask while outside of their room and when staff or visitors enter the room
  • There may be some locations where you could remove your face mask for example, to eat or drink in our café
  • Please note: Although the Centers for Disease Control and Prevention (CDC) and Commonwealth of Massachusetts have lifted restrictions so that fully vaccinated people no longer need to wear masks in many settings, patients and visitors to Mass General Brigham hospitals and health care facilities must continue to wear a facility-issued mask when you are at our facilities. Employees will continue to do so, as well. This is for the health and safety of everyone in our care.

Hand Hygiene

  • Wash your hands frequently, or use the hand sanitizer available throughout the hospital. If you arrive with disposable gloves on, please take them off, throw them away and perform hand hygiene.

Leaving the Hospital

  • Once your visit is over, please exit the hospital immediately. Please do not remove your mask until you are outside the building.

The Island Café
The cafeteria is open from 8:00 a.m. to 4:00 p.m. Monday to Friday.

TTY/TDD for the Hearing & Speech Impaired
If you have a disability that makes it difficult for you to use telephone equipment, we offer a TTY/TDD System to aid guests with special needs, 508-825-8360.

Interpretive Services
We provide interpretive services for most languages that present to Nantucket Cottage Hospital.

  • In-person: There is currently 1 full-time interpreter that provides services in Spanish.
  • By telephone and video: We currently use Cyracom Interpretive Services which allows us to contact an interpreter in most languages and insures 24 hour availability.
  • For sign or ASL: We use either the video services or our TTD/TTY phone

Meet your Nantucket Cottage Hospital clinicians
across more than 30 different subspecialties: