Patient Billing & Insurance
At Nantucket Cottage Hospital, we provide care to all, regardless of a patient’s ability to pay, in an atmosphere that fosters respect and compassion. Below is an overview of our billing procedures and payment options.
Billing for Our Services
Please be advised that ultimately it is the responsibility of the patient to pay for any hospital charges generated during a visit unless you have health insurance coverage or coverage under an approved federal or state plan. We will submit claims directly to your insurance company for payment. The hospital generates a new visit number with each encounter, and registration staff will ask you for insurance information upon each visit. Your cooperation in providing health coverage information gets your claim paid timely. Although we bill on your behalf, and make all reasonable efforts to obtain payment from your insurance company, all balances not covered by your healthcare plan will be billed directly to you.
Payment Options
Payment options include checks and most major credit cards. Cash is not accepted.
Financial Assistance
If you are financially unable to pay your balance owed, Patient Billing Solutions will assist you in determining your eligibility for payment plans or financial assistance. Please contact Mass General Brigham Patient Billing Solutions at 617-726-3884. Hours are Monday, Tuesday, Wednesday and Friday 8 a.m. to 4:30 p.m. and Thursday 9 a.m. to 4:30 p.m.
Mass General Brigham can assist uninsured and underinsured patients who have limited financial resources to pay their medical bills for treatment. Learn more about Patient Billing and Financial Assistance within Mass General Brigham
Nantucket Cottage Hospital is committed to price transparency. Patients can contact Patient Billing Solutions or use our online tool to view an out-of-pocket cost estimate of common health care services (“shoppable items”). Learn more.
CMS-Required Hospital Charge Data
As required by the federal government, we publish information (machine-readable files) about the rates negotiated with insurance companies for all services and items offered at Nantucket Cottage Hospital. The information is NOT an estimate of the costs that you are responsible for paying. Learn more.
Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing.
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network. Read more about your rights and protections against surprise medical bills