NCH CEO Letter to Hospital Staff

To: All NCH Staff

From: Gary Shaw, FACHE, President & CEO

March 30, 2020

Good Morning,

Gary Shaw, FACHE
President & CEO

Wow, how the world has changed in such a short period of time. These are interesting times for sure. As I walk through the Cottage Hospital I see so many working together to protect our community. It is heartwarming, encouraging, and, yet I see the seriousness of the moment on all of your faces. It is on mine as well. From heavy patient focus, concern for your colleagues, worries about loved ones, to concern about your friends, community, and country, the burden is real and I want you to know I feel it as well. That said, I want you to know that what you are doing is great work, you are leaning into this together and as a team what you are doing is extremely valued and is making a difference. But know one thing, in concert with your Town of Nantucket officials and with community vigilance this is the time to lean in even harder to break chain of coronavirus infection, that if not focused on could create an outcome we do not want on this Island, or in our country. In the coming weeks all of what you are doing at work, within the Cottage Hospital, and the community will break the COVID-19 virus chain. It is a time for continuing our course and encouraging each other at work and on this island to stay in this fight. You are doing great work, I see it, and so does the community.

So where do we go from here? If we have followed good physical distancing at work and at home we will begin to see only a slight case load increase only over the next 14 days. This is primarily due to the amount of COVID-19 that was circulating in our community a week and a half ago. We know individuals are sick and sheltering at home.  Data suggests 90% of COVID-19 infections will begin to get better, but 10% may see an acceleration of symptoms, and some may become very ill. It is that 10%, or those that have not physically distanced themselves from others that could impact a rapid increase in case load. My sense is our community is practicing physical distancing, good hygiene, and our case load will bump up but not rapidly accelerate.

What I do know is that what we are doing and need to continue doing is physical distancing, hand washing, and shelter at work or home 6 feet from each other. These techniques do work, and will help us see a decline in illness. I promise, I promise, I promise. It will take some time, but I promise, it works.

So after all of that, I personally want you to know you are our most important resource and that together we are very strong. To that end, I am concerned about each of you and I want to know how you are doing. I know you are busy, both here and at home, but if you could please send me an e-mail letting me know how you are personally holding up, how your family or extended loved ones are doing, I would greatly appreciate it. What would you like to know more about, what are your fears, your worries, your needs, and how can I help you? Send me an email. I guarantee I will personally answer each one.

I will end with this: Wake up each day and think of one good thing. Find it, one good thing. Tell your friends, family and colleagues what it is. Remember, you are the sum of what you choose to fill your mind with, so, think of one good thing.  Personally I see a light at the end of this tunnel. It is bright, I promise, I promise, I promise. Send me your e-mail and then WASH YOUR HANDS! You are the best.



General News

3 / 30 / 2020 by


Dear Mr. Shaw,
What an uplifting letter to your staff, and by extension, to your community! Thank you for giving us hope and techniques to help get us through. We are living through history few could (or would) have imagined.
Christine Harding

Dear Mr. Shaw,
What an uplifting letter to your staff, and by extension, to your community! Thank you for giving us hope and techniques to help get us through this. We are living through history few could (or would) have imagined.
Christine Harding

You have earned the “Baptism of Fire”! Privileged to have you at the helm!

I’m one of your “recovering at homes” and am so grateful for you and your team. My one request would be that when you speak of the number of “positives” here that you and your team remind the community that there are many people who 1) may have a false negative 2) didn’t make the initial CDC requirements for testing. Only to keep the community aware that it is here more than we may have in “the count”. Your team has been extraordinary and as awful as I’ve felt these last two long weeks (feeling better today) knowing you all were there and ready has been an extraordinary comfort. Sending you all strength and prayers as you run into a building most of us are fortunate to walk out of better for it.

Thank you, Mr. Shaw, for keeping us so well informed on how to be safe AND sound. I will wake up tomorrow morning thanking all of you at NCH for all you are doing for our community.

Thanks 🙏🏻 so much for all what do you do for our community and the entered team at NCH .
I Am Stay home .

Thank you, Mr. Shaw
My youngest son and my daughter-in-law and my two beautiful granddaughters live on the island. I am a nurse so particularly attune to health and what we were going through with COVID-19,. I pray you find the guidance and I know we rely on your medical wisdom to make the right decision for this very small intimate community. Nantucket is a magical place and the intimacy and the interconnectedness of the island both contribute to its strengths and vulnerabilities. I send my healing best to all during these challenging times ❤️

Hello Gary
All of us on this beautiful island are very fortunate to have you at the helm of our hospital. Thanks for being a beacon of hope and inspiration in these most trying times. My son in law is a pulmonologist at Brigham hospital in Boston working the front lines of the Covid virus in the ER. Everyone in this Country is extremely lucky to have such a strong army of medical workers out there from sea to shining sea taking care of all affected by this terrible virus. I have never been more proud of my son-in-law for bravely getting up every day and going into the ER with his fellow medical professionals taking care of all those in need . Looking forward to meeting you in person one day soon.
Thank you
Tom McCann

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