Nantucket Cottage Hospital Recognized For Excellence in Patient Satisfaction
Nantucket Cottage Hospital has been recognized for excellence in patient satisfaction by the National Organization of State Offices of Rural Health (NOSORH).
Nantucket Cottage Hospital is one of many rural healthcare organizations across the country celebrating their accomplishments on National Rural Health Day, which is observed on November 21st.
Working with iVantage Health Analytics, the NOSORH developed a data-driven program to evaluate the performance of hospitals across a broad spectrum of indicators. Nantucket Cottage Hospital was among three Massachusetts rural hospitals ranked in the top quartile for the criteria “willingness to recommend” and “overall quality.”
“The staff at NCH has worked collaboratively toward improving our customer experience,” said NCH Chief Nursing Officer Bonnie Kester. “It is wonderful to be recognized for their dedication.”
About National Rural Health Day: Today more than ever, rural communities must address accessibility issues, a lack of healthcare providers, the needs of an aging population suffering from a greater number of chronic conditions, and larger percentages of uninsured and underinsured citizens. And rural hospitals – which are often the economic foundation of their communities in addition to being the primary providers of care – struggle daily as declining reimbursement rates and disproportionate funding levels make it challenging to serve their residents. That is why the National Organization of State Offices of Rural sets aside the third Thursday of every November to celebrate National Rural Health Day. It is an opportunity to honor the selfless, community-minded, “can do” spirit that prevails in rural America. It also gives us a chance to spotlight the unique healthcare challenges that rural citizens face, and showcase the efforts of rural healthcare providers, State Offices of Rural Health and other rural stakeholders to address those challenges. Learn more at www.nosorh.org