Urgent Access

Easy and convenient medical care for non-life-threatening conditions

NCH’s Urgent Access Clinic is open in the Anderson Building at 57 Prospect Street to offer easy and convenient medical care for non-life-threatening conditions. 

Urgent access appointments are available Monday through Friday, from 7:30 a.m. to 5:30 p.m., Saturday from 8:00 a.m. to 12:00 p.m., and Sundays from 8:00 a.m. – 12:00 p.m. (Sunday appointments end on August 14). Appointments can be made through Mass General Brigham’s Patient Gateway. Log-in to your Patient Gateway account and look for “Find Urgent Care Center” under the “Find Care” menu option to schedule your appointment.

If you cannot make an appointment online, please call 508-825-1000. Phone lines are open Monday through Friday, 7:30 a.m. to 4:30 p.m., Saturdays from 8:00 a.m. – 12:00 noon, and Sundays through August 14 from 8:00 a.m. – 12:00 noon.

Urgent Access appointments are intended for a range of symptoms, including:

  • Coughs, colds, or sore throat
  • Ear and eye infections
  • Fever
  • Minor injuries (scrapes, cuts, minor burns, sprains)
  • Muscle/back pain
  • Rashes
  • Sexually transmitted infections
  • Tick bites
  • Urinary tract infections
  • Vaginal infections, such as yeast infections

Urgent Care services are typically billed as a physician or nurse practitioner visit, and your out-of-pocket costs are usually limited to the co-payment required by your health insurance plan. We will request payment of your co-payment when you check in for the visit.

For both physician office visits and hospital outpatient visits, your health insurance plan may require you to get a referral or authorization. In addition, Mass General Brigham providers may be considered “In Network” or “Out of Network” depending on the specifics of your health insurance plan, which could affect the amount you pay.

To be treated at our Urgent Access Clinic, you will need to be registered with Mass General Brigham. If you have received care at Nantucket Cottage Hospital in the past you are already registered. If you have not, please by call 866-211-6588 to register.

Virtual Urgent Care

Mass General Brigham offers convenient, high-quality virtual urgent care services for many health conditions and minor injuries. You can connect through a secure, interactive video visit on your smart phone, computer or tablet. MGB Virtual Urgent Care is available 7:00 a.m.– 11:00 p.m., 7 days a week.

Established Mass General Brigham patients located in Massachusetts with a Patient Gateway account can connect through a secure, interactive video visit on their tablet, smart phone, or computer from 7 a.m. – 11 p.m., 7 days a week. This service is for adults and children ages 3 and older. Anyone under the age of 18 will need to be accompanied by an adult.

If you are not a Patient Gateway patient, please create a Patient Gateway account.

Here is what you can expect with Mass General Brigham Virtual Urgent Care:

  • Your visit will be with a Mass General Brigham Urgent Care provider
  • Your After Visit Summary will be available in Patient Gateway
  • The provider you see will communicate with your Mass General Brigham care team, including your primary care physician and specialists, for any necessary follow-up care

Virtual urgent care is NOT for medical emergencies. For medical emergencies, call 911 or visit the NCH Emergency Department at 57 Prospect Street.

How to use virtual urgent care

If you are an established Patient Gateway patient, log-in to your Patient Gateway account and look for “Virtual Urgent Care On-Demand” under the “Find Care” menu option.