Medical care for non-life-threatening conditions
- Urgent Access is located in the Anderson Building at 57 Prospect Street
- Open Monday through Friday from 8:00 a.m. to 5:00 p.m. and Saturday and Sunday from 8:00 a.m. to 3:00 p.m.
- Walk-ins only, no appointments needed.
- Holiday Hours:
- May 26: 8:00 a.m. to 3:00 p.m.
- June 6: 8:00 a.m. to 3:00 p.m.
- July 4: 8:00 a.m. to 3:00 p.m.
- September 1: 8:00 a.m. to 3:00 p.m.
To be treated at Urgent Access, you will need to be registered with Mass General Brigham. If you have received care at Nantucket Cottage Hospital in the past, you are already registered. If you have not, please by call 866-211-6588 to register. Please bring a photo ID to your visit.
Symptoms we treat:
- Coughs, colds, or sore throat
- Ear and eye infections
- Fever
- Minor injuries (scrapes, cuts, minor burns, sprains)
- Muscle/back pain
- Rashes
- Sexually transmitted infections
- Tick bites
- Urinary tract infections
- Vaginal infections, such as yeast infections
Billing
Urgent Access at Nantucket Cottage Hospital is not considered to be an Urgent Care Center by health insurance plans, therefore your co-payment benefits for urgent care services typically will not apply. Instead, your visit will likely be billed as a physician office visit.
- Your health insurance plan may require you to get a referral or authorization. NCH/Mass General Brigham providers may be considered “In Network” or “Out of Network” depending on the specifics of your health insurance plan.
- Your out-of-pocket costs are usually limited to the co-payment required by your health insurance plan. Co-payments are due at the time of service.
Billing for Procedures Performed During Visit
- If a procedure is performed during the visit, you may have further out-of-pocket costs for additional physicians’ services and for use of the hospital facilities and staff, even if the procedure was performed in the same exam room as the visit with the physician.
- Your health insurance plan may apply these additional physician and hospital charges to your annual deductible, and after you have paid your deductible in full, you may be responsible for an additional co-insurance payment.
- If your physician ordered laboratory tests or imaging services (such as x-ray, CT or MRI), you will be billed for these tests by the hospital, clinical laboratory or imaging center, and you may also be billed for the services of the physicians (usually pathologists and radiologists) who interpreted the test results.
Other Options for Urgent Care
Virtual Urgent Care
- Virtual urgent care visits are available to individuals (ages 3+) in Massachusetts and New Hampshire.
- Both current patients of Mass General Brigham and new patients may use virtual urgent care.
- Hours: 7 a.m.–11 p.m., 7 days a week, including holidays.
- Individuals ages 3 – 17 need to be accompanied by a parent, guardian or medical proxy.
Click to learn more and schedule a virtual urgent care visit >
Schedule a Virtual Urgent Care Appointment
Mass General Brigham offers virtual urgent care to anyone with an internet connection and appropriate device, such as a smart phone, tablet, or computer. Virtual urgent care is conducted over a secure health care platform.
If you are an existing Mass General Brigham patient with a Patient Gateway account, log in and schedule an appointment for a specific time slot later today or tomorrow.
If you are new to Mass General Brigham or do not yet have a Patient Gateway account, you can create an account and schedule an appointment for you or someone else.