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Virtual Appointments

Expanding telemedicine during the coronavirus pandemic

Overview

Overview

Your health and wellness remain our highest priority as we navigate these challenging times and continue to respond to the coronavirus pandemic. Our doctors and medical providers are leveraging technology to see patients, conducting Telemedicine visits via video, phone, and through the Patient Gateway app, based on your needs during your visit, and the technology resources available to you.

Telemedicine visits are available with NCH providers across many departments, including:

  • Primary care for new and established patients seeking annual wellness checks or sick visits
  • Specialty physician visits
  • Physical therapy, occupational therapy and speech therapy
  • Nutrition consults
  • Same-day/next-day appointments for urgent health issues

Call to Book a Virtual Appointment

  • Primary, Specialty and Urgent Care: 508-825-1000
  • Physical, Occupational and Speech Therapy: 508-825-8191
  • Nutrition: 508-825-8141

GUIA PARA VISITAS VIRTUALES EN PATIENT GATEWAY

GUIA PARA CONSULTAS VIRTUAIS DO PATIENT GATEWAY

VIDEO: Virtual Visits on mobile devices

VIDEO: Virtual Visits on desktop computers

Setup Guide for Video Visits Using Zoom at Home

*Please discuss with office if you do not have video capability

Computer Instructions – Desktop or Laptop; PC or Mac

  1. Visit zoom.us/download
  2. Under Zoom Client for Meetings, select Download
  3. Open the installer
  4. Follow the prompts to install the Zoom software on your computer

Mobile Device Instructions – iOS Android; phone or tablet

  1. On your device, launch the Google Play Store (Android) or App Store (iOS)
  2. Search for the application ZOOM Cloud Meetings
  3. Install the application on your device (it’s free)

Patient Tips for Virtual Video Visit

  • Please launch Zoom 15 minutes prior to your appointment time, you will be placed into your provider’s waiting room
  • Please make sure you have access to your telephone (either home phone or cell phone) and clinic’s phone number in case you get disconnected or are unable to participate in the video visit
  • Log into system using link (URL) from NCH scheduler – reference email you received

Helpful Phone Numbers

  • Partners Patient Gateway Support and Virtual Visit Support: 800-745-9683
  • Nantucket Cottage Medical Group: 508-825-1000
  • NCH Nutrition: 508-825-8141
  • NCH Sports Medicine and Physical Therapy: 508-825-8191

For patients who are unable to utilize this technology for any reason, please know that the hospital is safe to visit for your care, as we have taken all appropriate precautions to protect patients and staff within our walls. The services currently available through the Nantucket Cottage Medical Group providers include family and internal medicine, obstetrics, orthopedics, specialty care, and general surgery. Our providers continue to see patients for urgent health issues through our same-day / next-day appointments – both in-person and through virtual visits. The hospital’s laboratory and imaging departments are open for diagnostic testing, while the Infusion Center and dialysis department have been caring for our most vulnerable patients throughout this crisis. By one means or another, we are here to provide care to you and your family. We look forward to seeing you.

Request an Appointment

Request An Appointment

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