Virtual Appointments

Virtual Urgent Care

Through Mass General Brigham, Nantucket Cottage Hospital offers convenient, high-quality virtual urgent care services for many health conditions and minor injuries.

Established Mass General Brigham patients located in Massachusetts with a Patient Gateway account can connect through a secure, interactive video visit on their tablet, smart phone, or computer from 7 a.m. – 11 p.m., 7 days a week. This service is for adults and children ages 3 and older. Anyone under the age of 18 will need to be accompanied by an adult.

If you are not a Patient Gateway patient, please create a Patient Gateway account.

Here is what you can expect with Mass General Brigham Virtual Urgent Care:

• Your visit will be with a Mass General Brigham Urgent Care provider
• Your After Visit Summary will be available in Patient Gateway
• The provider you see will communicate with your Mass General Brigham care team, including your primary care physician and specialists, for any necessary follow-up care

Virtual urgent care is NOT for medical emergencies. For medical emergencies, call 911 or visit the NCH Emergency Department at 57 Prospect Street.

How to use

If you are an established Patient Gateway patient, log-in to your Patient Gateway account and look for “Virtual Urgent Care On-Demand” under the “Find Care” menu option.

What conditions are treated?

Providers can diagnose, offer treatment, and prescribe medication, if medically necessary, for many health conditions, including:

• Bug or insect bite
• Cold and flu
• Cough
• COVID-19 concerns
• Diarrhea
• Fever
• Headache
• Heartburn
• Mild Asthma
• Minor injury
• New back pain
• Painful urination
• Pink Eye (conjunctivitis) without vision loss
• Rash or skin infection
• Sinus pressure
• Sore throat
• Sprains and strains
• Tooth pain
• Yeast infection