(February 11, 2022) – Nantucket Cottage Hospital is pleased to announce “ACKs of LOVE,” a two-week community initiative, starting Monday, February 14th, to recognize the immense sacrifice and dedication of hospital staff throughout the pandemic by local businesses and grateful members of our community.

The initiative, fully funded by a small group of anonymous donors, will feature 18 local businesses offering special deals to hospital staff, ranging from free yoga classes and coffee to steep discounts on clothing and massages.

“There has been an overwhelming sense of support for Nantucket Cottage Hospital from the local community”, said Jeanine Borthwick, longtime hospital volunteer and the driving force behind ACKs of LOVE. “We regularly hear and share stories about how well patients and families are treated at Nantucket Cottage Hospital and how grateful everyone is to have this incredible facility filled with top notch professionals. We want to make sure that this gratitude makes its way back to the team at Nantucket Cottage Hospital. This initiative is meant to show our thanks in a tangible way and boost morale for a group of people who have sacrificed so much for our island’s health.”

Throughout the pandemic, the staff at Nantucket Cottage Hospital has been credited with preforming over 51,000 COVID-19 tests, administering over 21,000 COVID-19 vaccinations, and caring for over 400 COVID-19 patients.

“Nantucketers take care of each other, and this is just another example of the unique generous spirit of our island. We are grateful for our dedicated hospital workers as well as the big-hearted local business partners who are supporting ACKs of LOVE,” said Borthwick. “A special thank you to the business owners who are such vital and generous community members – this is Nantucket unity and care at its best,” said Cara McCaffrey, a dedicated volunteer who helped to coordinate ACKs of LOVE.

Thank you to the following businesses for participating in ACKs of LOVE.
Staff: please check your work email for details of each offer. 

• 1111 Nantucket
• The Beet
• Corner Table Cafe
• Dharma Yoga Nantucket
• Erica Wilson
• Erin Hielle
• The Hub
• Flowers on Chestnut
• Fusaro’s Homemade Italian
• Island Kitchen
• Lavender Farm Wellness
• Marine Home Center
• Mitchell’s Book Corner
• The Nantucket Bake Shop
• Nantucket Tap Room
• Nantucket Looms
• Roastd General Store
• Supta Yoga Nantucket

Debbie Dolan thought she had seen it all when after 30 years as a nurse, she was asked to step in to briefly support a hospice program in North Central Pennsylvania.

“I remember being so resistant to the idea of working in hospice, thinking ‘oh no I don’t want to do that!’” said Dolan. “But the first day I was there, I loved it. It was like being hit over the head and realizing I found what I wanted to do for the rest of my life.”

Now, after 15 years working in palliative care and hospice, Dolan has been selected to lead Nantucket’s Palliative Care program supported by PASCON, as the program’s newest director. As the new director, Dolan will lead a team of health care specialists dedicated to providing physical, psychological and spiritual care to individuals on Nantucket with life-threatening illness as well as their families, at no cost to the patient.

“This position really is a gift. It took me 30 years to find this passion, and now I’m here with an opportunity to give back to the community, to hear people’s stories, to protect them, respect them and carry their legacy on. That’s an honor,” said Dolan.

For Dolan, joining the organization in the wake of a global pandemic has presented a number of opportunities she hopes to capitalize on moving forward.

“We’ve seen so much of our lives transition to online platforms over this last year, and it’s provided us with a new avenue to reach patients and families where they’re most comfortable,” said Dolan. “We’ve created virtual cancer support groups, our clinical psychologist holds regular caregiver and bereavement support groups over Zoom and our clinicians have adapted to meeting patients and families virtually.”

While advances made in virtual communication have helped facilitate many of the interactions Palliative Care has become known for throughout the pandemic, Dolan believes that the core work of Palliative Care doesn’t rely on any one medium, but rather the relationships its staff has been able to build throughout the community.

“Palliative care is about serious illness care. It’s about working with a patient, their family and their care team so that they can realize their goals and live the kind of life they’re looking for,” said Dolan. “So much of that work revolves around face-to-face meetings where a patient lets us into their life and we learn about their values, their hopes and the life they want to live, then having the difficult conversations around how to get our patients where they want to be.”

Regardless of the medium, the central role of Palliative Care and PASCON revolves around one major tenet; ensuring patients are able to plan for and live the kind of lives they desire.

“The goal is always to meet people wherever they need us, whether it’s in a clinic, here in the hospital or in their home, and figure out how they want to live their lives,” said Dolan. “Once we can help a patient answer that, we’re on the path to delivering the kind of high-quality, personalized care that everyone in this community deserves.”

Funded by the Palliative & Supportive Care of Nantucket Foundation, the Palliative & Support Care Program is operated as a department of the Nantucket Cottage Hospital. To learn more about PASCON or the Palliative & Supportive Care Program and its free services, please visit pascon.org or call (508) 825-8325.

A statement from Gary Shaw, President and CEO of Nantucket Cottage Hospital:

(June 10, 2021) This year was to have been the 25^th anniversary of The Boston Pops on Nantucket in support of the Nantucket Cottage Hospital. While we hoped to bring this event back to Nantucket this summer, after consulting with the Town we have made the difficult decision to postpone celebration of the 25^th Anniversary of the Pops to 2022.  All of the Island’s resources are stretched while we are re-adjusting to a post-COVID world.  It has been a difficult 15 months for NCH and the loss of financial support from the Pops presents another real challenge.  We are grateful for the support of our donors during this time.  We look forward to bringing The Pops back to Nantucket on August 13, 2022, better than ever.

The Pillars of Excellence Awards recognizes the outstanding contributions of our employees from across the Mass General Brigham system. Individuals and teams are nominated by their co-workers for going “above and beyond the call of duty” in the areas of:

• Commitment to an Exceptional Patient Experience – providing quality, coordinated and compassionate care.
• Optimizing Collaboration – among and across individuals, teams and the system.
• Enhancing Efficiency – achieving outstanding outcomes with resourceful approaches.
• Advancing Innovation & Progress – leading the development and implementation of new ideas.
• Fostering Community – improving the health and well-being of our colleagues and neighbors.
• Integrating Diversity, Equity & Inclusion – engaging each other with intention and enriching our work environment.

Please join us in congratulating the Nantucket Cottage Hospital Recipients of the 2020 Pillars of Excellence Awards!

Watch the video of the livestreamed presentation by clicking here.