(April 3, 2023) The president of Mass General Brigham Healthcare at Home, Heather O’Sullivan, has joined the Board of Trustees at Nantucket Cottage Hospital.

O’Sullivan, who has more than 20 years of experience as a clinical executive, joined Mass General Brigham in July of last year. She previously served as Executive Vice President and Chief Clinical Innovation Officer at Kindred at Home, the nation’s largest provider of home care services.

“We are very excited to attract someone of Heather’s caliber to our Board,” said Craig Muhlhauser, chairman of the hospital’s board of trustees. “In addition to an outstanding career of guiding enterprise-wide transformation and innovation for various healthcare organizations, her expertise in providing care outside a traditional hospital environment is a perspective we believe will bring
a lot of value to the organization and our community.”

In her current role, O’Sullivan’s focus is expanding Mass General Brigham’s ability and capacity to shift acute-level care beyond traditional hospital settings to the home, while improving patient outcomes, increasing access and lowering costs. O’Sullivan is defining the future of care through the use of digitally enabled patient monitoring and enhanced provider technology while mobilizing the next generation workforce model through expanded practice opportunities. In evolving the system’s Healthcare at Home strategy, she leads a cross-discipline team of more than 1,000 employees including advanced practice providers, physicians, paramedics, nurses, personal care attendant, physical, occupational and speech therapists and personal care assistants.

“I’m honored to join an already-talented Board of Trustees and bring a new perspective and innovations to Nantucket Cottage Hospital,” O’Sullivan said. “Nantucket is a very special place with unique healthcare needs and it’s an honor to be able to serve the community in such a meaningful way.”

Heather has also worked directly with patients, spending significant time as a nurse practitioner delivering post-acute and longitudinal care to skilled nursing facility residents, and ultimately leading UnitedHealth Groups’ largest region of providers in New England.

(February 16, 2023) Nantucket Cottage Hospital has been recognized as a 2023 Top 100 Rural & Community Hospital for the second consecutive year. Compiled by The Chartis Center for Rural Health, this annual recognition program honors outstanding performance among the nation’s rural hospitals based on the results of the Chartis Rural Hospital Performance INDEX™.

Amy Lee, President of Nantucket Cottage Hospital, said, “this designation is truly an achievement to be proud of and it is because of the high-quality, community focused care our team provides to every patient and their families.”

Now in its 13th year, the INDEX has established itself as the industry’s most comprehensive and objective assessment of rural hospital performance. Leveraging publicly available data, the INDEX is trusted by rural hospitals, health systems with rural affiliates, hospital associations and state offices of rural health across the country to measure and monitor performance across a variety of areas impacting hospital operations and finance.

“Amidst uncertainty, transition and strain, these top performers are excelling in managing risk, achieving higher quality, securing better outcomes, increasing patient satisfaction, and operating at a lower cost than their peers. These groups serve as a benchmark for other rural facilities as they strive to achieve similar results and provide a blueprint for successfully navigating the uncertainty of the new healthcare,” said Michael Topchik, National Leader, the Chartis Center for Rural Health. “Across the nation, top 100 rural providers continue to serve as a source of inspiration for hospital leadership teams and staff working diligently every day to improve the delivery of care within their local communities.”

NCH is pleased to bring back our ACKs of LOVE initiative from February 14 through February 28, 2023 celebrating NCH staff with discounts and giveaways at local businesses. Thanks to the generosity of the NCH Board of Trustees, staff can take advantage of the following perks by showing a hospital-issued ID.

January 12, 2023 – Nantucket Cottage Hospital is proud to announce our DAISY Award recipient, Lisa Lacoursiere, RN, who was surprised yesterday with the honor in front of her nursing peers.

The DAISY Foundation award recognizes nurses who provide extraordinarily compassionate care to their patients. Lisa was nominated by one of her infusion patients who wrote, “cancer treatment can be an unnerving and scary experience. From the moment I met Lisa I felt that I was in good hands and would be well taken care of. Lisa uses a no-nonsense approach to care. She is friendly but never retreats from her professional role. She can joke and laugh at appropriate times and is an expert at getting important information across. She explains everything and checks to make sure that she is understood. In addition to being a consummate professional, she is personable, thoughtful, and considerate.”

Congratulations to the other nominees at Nantucket Cottage Hospital: Shawne Broderick, RN, Suzanne Carroll, RN, Meghan Corcoran, RN, Sophie Civitarese, RN, Jan Ellsworth, RN, Molly Harding, NP, Erin Higgins-Coulter, RN, Pam James, RN, Charlotte Kassel, RN, Rose Klein, RN, Maria Papale, RN, Melissa Prince, RN and Ruth Tonico, RN.

To submit a nomination for a nurse who treated you or a family member with kindness and compassion, visit here.

On Tuesday, January 3, Nantucket Cottage Hospital and Fairwinds will launch a new integrated system of community-wide mental health crisis response.  The collaboration, which has been in development for months, grew out of the work of the Nantucket Community Behavioral Health Initiative which identified the fragmented system of mental health crisis response to be one of the key gaps in its 2021 assessment of behavioral health systems on the island.

As of 12AM on January 3, the new island-wide mental health crisis number is 508-221-3315.  Fairwinds, which has been designated the Community Behavioral Health Center and Crisis Responder for Nantucket by the Commonwealth of Massachusetts, will respond to crisis calls 24/7 365 days a year.   In addition to addressing crisis calls in the community and in the schools, Fairwinds clinicians will provide crisis evaluations in the hospital emergency department and provide consultation for treatment of patients waiting for discharge to on-island outpatient services or transfer to an off-island in-patient facility.

“When the state came up with its new approach to community crisis response we were well positioned because we were already at the table working collaboratively to make it better,” said Amy Lee, President of Nantucket Cottage Hospital.  “When Fairwinds applied for and was selected to be the CBHC (Community Behavioral Health Center) for Nantucket – which was a big step and a huge commitment – it just made sense for the community for it to be one integrated system that we all commit to support.”

While the state’s guidelines and contracts only apply to Mass Health patients, the new system on Nantucket will be “payer blind” giving every person access to the same system regardless of insurance status.   Patients who need in-patient care will get placement in an off-island facility through Mass General Brigham’s central access program which provides a single team to manage all behavioral health inpatient placement throughout the MGB system and beyond.

Jason Bridges, Executive Director of Fairwinds, added “This collaboration between Fairwinds and the Nantucket Cottage Hospital will provide better care for those in crisis while significantly improving the overall behavioral health care for our island. Driving towards one integrated system with first responders, the schools, human services organizations, and the broader community will put people first and improve our overall level of care and well-being,”