Author: Shay Maguire
NCH Recognized Again as a Top 100 Rural & Community Hospital by The Chartis Center for Rural Health
(February 16, 2023) Nantucket Cottage Hospital has been recognized as a 2023 Top 100 Rural & Community Hospital for the second consecutive year. Compiled by The Chartis Center for Rural Health, this annual recognition program honors outstanding performance among the nation’s rural hospitals based on the results of the Chartis Rural Hospital Performance INDEX™.
Amy Lee, President of Nantucket Cottage Hospital, said, “this designation is truly an achievement to be proud of and it is because of the high-quality, community focused care our team provides to every patient and their families.”
Now in its 13th year, the INDEX has established itself as the industry’s most comprehensive and objective assessment of rural hospital performance. Leveraging publicly available data, the INDEX is trusted by rural hospitals, health systems with rural affiliates, hospital associations and state offices of rural health across the country to measure and monitor performance across a variety of areas impacting hospital operations and finance.
“Amidst uncertainty, transition and strain, these top performers are excelling in managing risk, achieving higher quality, securing better outcomes, increasing patient satisfaction, and operating at a lower cost than their peers. These groups serve as a benchmark for other rural facilities as they strive to achieve similar results and provide a blueprint for successfully navigating the uncertainty of the new healthcare,” said Michael Topchik, National Leader, the Chartis Center for Rural Health. “Across the nation, top 100 rural providers continue to serve as a source of inspiration for hospital leadership teams and staff working diligently every day to improve the delivery of care within their local communities.”
ACKs of LOVE 2023
NCH is pleased to bring back our ACKs of LOVE initiative from February 14 through February 28, 2023 celebrating NCH staff with discounts and giveaways at local businesses. Thanks to the generosity of the NCH Board of Trustees, staff can take advantage of the following perks by showing a hospital-issued ID.
NCH Nurse, Lisa Lacoursiere, Honored with DAISY Award For Extraordinary Nurses
January 12, 2023 – Nantucket Cottage Hospital is proud to announce our DAISY Award recipient, Lisa Lacoursiere, RN, who was surprised yesterday with the honor in front of her nursing peers.
The DAISY Foundation award recognizes nurses who provide extraordinarily compassionate care to their patients. Lisa was nominated by one of her infusion patients who wrote, “cancer treatment can be an unnerving and scary experience. From the moment I met Lisa I felt that I was in good hands and would be well taken care of. Lisa uses a no-nonsense approach to care. She is friendly but never retreats from her professional role. She can joke and laugh at appropriate times and is an expert at getting important information across. She explains everything and checks to make sure that she is understood. In addition to being a consummate professional, she is personable, thoughtful, and considerate.”
Congratulations to the other nominees at Nantucket Cottage Hospital: Shawne Broderick, RN, Suzanne Carroll, RN, Meghan Corcoran, RN, Sophie Civitarese, RN, Jan Ellsworth, RN, Molly Harding, NP, Erin Higgins-Coulter, RN, Pam James, RN, Charlotte Kassel, RN, Rose Klein, RN, Maria Papale, RN, Melissa Prince, RN and Ruth Tonico, RN.
To submit a nomination for a nurse who treated you or a family member with kindness and compassion, visit here.
NCH and Fairwinds to Launch Integrated System of Mental Health Crisis Response
On Tuesday, January 3, Nantucket Cottage Hospital and Fairwinds will launch a new integrated system of community-wide mental health crisis response. The collaboration, which has been in development for months, grew out of the work of the Nantucket Community Behavioral Health Initiative which identified the fragmented system of mental health crisis response to be one of the key gaps in its 2021 assessment of behavioral health systems on the island.
As of 12AM on January 3, the new island-wide mental health crisis number is 508-221-3315. Fairwinds, which has been designated the Community Behavioral Health Center and Crisis Responder for Nantucket by the Commonwealth of Massachusetts, will respond to crisis calls 24/7 365 days a year. In addition to addressing crisis calls in the community and in the schools, Fairwinds clinicians will provide crisis evaluations in the hospital emergency department and provide consultation for treatment of patients waiting for discharge to on-island outpatient services or transfer to an off-island in-patient facility.
“When the state came up with its new approach to community crisis response we were well positioned because we were already at the table working collaboratively to make it better,” said Amy Lee, President of Nantucket Cottage Hospital. “When Fairwinds applied for and was selected to be the CBHC (Community Behavioral Health Center) for Nantucket – which was a big step and a huge commitment – it just made sense for the community for it to be one integrated system that we all commit to support.”
While the state’s guidelines and contracts only apply to Mass Health patients, the new system on Nantucket will be “payer blind” giving every person access to the same system regardless of insurance status. Patients who need in-patient care will get placement in an off-island facility through Mass General Brigham’s central access program which provides a single team to manage all behavioral health inpatient placement throughout the MGB system and beyond.
Jason Bridges, Executive Director of Fairwinds, added “This collaboration between Fairwinds and the Nantucket Cottage Hospital will provide better care for those in crisis while significantly improving the overall behavioral health care for our island. Driving towards one integrated system with first responders, the schools, human services organizations, and the broader community will put people first and improve our overall level of care and well-being,”
NCH Receives Two Leadership Awards
December 22, 2022 – Nantucket Cottage Hospital has been recognized with two 2022 Performance Leadership Awards for excellence in Outcomes and Patient Perspectives.
Compiled by The Chartis Center for Rural Health, the Performance Leadership Awards honor top quartile performance (e.g., 75th percentile or above) among rural hospitals.
“Nantucket Cottage Hospital takes pride in improving the health and wellness of our patients – and responding to their feedback,” said Amy E. Lee, President of Nantucket Cottage Hospital. “I am immensely proud of our staff, who have an unwavering commitment to treating members of our community with both excellence and compassion.”
The Performance Leadership Awards are based on the results of the Chartis Rural Hospital Performance INDEX, the industry’s most comprehensive and objective assessment of rural hospital performance. INDEX data is trusted and relied upon by rural hospitals, health systems with rural footprints, hospital associations and state offices of rural health across the country to measure and monitor performance across several areas impacting hospital operations and finance.
Now in its 12th year, the INDEX is the industry’s most comprehensive and objective assessment of rural hospital performance.
“Although the last two years have placed unprecedented pressure on the rural health safety net, the dedication to serving the community that we’re so accustomed to seeing from rural hospitals across the country hasn’t wavered,” said Michael Topchik, National Leader of The Chartis Center for Rural Health.
To view this year’s award winners, visit: https://www.chartis.com/top-performing-rural-hospitals