Patient Rights & Responsibilities

YOUR RIGHTS AS A PATIENT

As a patient, you have the right to be notified, in writing, of the following rights and responsibilities before services are provided. You have the right to exercise these rights. Your family or guardian may exercise these rights should you be judged incompetent. Health care providers are obligated to protect and promote your rights. You have the right to have a family member or representative of your choice and your own physician notified promptly of your admission.

RIGHT TO DIGNITY AND RESPECT:

You have the right –

  • To have a family member, friend or other individual present for emotional support during your stay.
  • To be treated with respect and dignity.
  • To professional relationships with those caring for you that are based on honesty and ethical standards of conduct.
  • To medically appropriate services without discrimination based upon your race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age, or disability.

RIGHT TO BE INFORMED:

You have the right –

  • To an explanation of any rules and regulations pertaining to your care.
  • To know how medical information will be used and discussed in relationship to treatment, payment, or health care operations.
  • To full information and counseling concerning your diagnosis, treatment, prognosis, and the availability of known resources related to your health care.
  • To access, inspect, copy, request amendments and corrections, restrict disclosures and request privacy protection to, your medical record.
  • To be given the names and disciplines of all health care personnel who participate in your care.
  • To all information contained in your medical records maintained by us, unless prohibited by law, upon written request to: Medical Records Department, Nantucket Cottage Hospital, 57 Prospect St. Nantucket, MA 02554.
  • To receive information in a manner that you understand.

RIGHT TO QUALITY OF CARE:

You have the right –

  • To receive competent, medically appropriate, quality care provided in a timely manner.
  • To interpreter services as needed.
  • To expect NCH to comply with accepted professional standards of care, policies, procedures, and requirements necessary to maintain licensure by the Commonwealth of Massachusetts and Medicare certification.
  • To expect your health care will be provided in accordance with your physician’s specific orders and that a plan of care specifies the services to be provided, including the expected frequency and duration of those services.
  • To expect all personnel caring for you are licensed, certified and/or have completed approved courses in their respective field.
  • To expect all providers of care are supervised by qualified persons to continually maintain high professional standards of care.
  • To have prompt attention paid to complaints of pain and/or discomfort.
  • The right to receive care in a safe setting that includes environmental safety, infection control and physical security.
  • To accommodation of your religious and spiritual needs.
  • To respect, dignity and comfort.
  • To be free from all forms of abuse and harassment.

RIGHT TO PRIVACY AND CONFIDENTIALITY:

You have the right –

  • To every consideration of maintaining your privacy concerning your medical care and confidentiality of information regarding your health, social, and financial circumstances.
  • To have all records pertaining to your medical care treated as confidential, except as otherwise provided by law or third-party contractual agreements. Information from your records will not be disclosed without your consent, except as necessary to provide services to you and obtain payment for those services, or in response to a valid subpoena or court order.
  • To personal privacy during medical treatment or other rendering of care within the Hospital’s capabilities.

RIGHT TO MAKE INFORMED DECISIONS AND PARTICIPATION:

You have the right –

  • To be treated by the physician of your choice and to assistance in obtaining consultation.
  • To participate in the development and periodic review of your plan of care designed to meet your individual needs.
  • To formulate an advance directive and to have those preferences respected within the extent of the law, and to be informed of and receive information about our policies on advance directives.
  • To refuse treatment to the extent permitted by law and to be informed of the likely medical consequences of your decisions.
  • To voice your concerns regarding the quality of care.
  • To express grievances regarding treatment, or care that is (or fails to be) furnished, or regarding the lack of respect for your dignity, privacy, and safety, and without fear of discrimination or reprisal.
  • To lodge such concerns or grievances with us by calling the President’s Office at (508) 825-8200.
  • Timely attention to all your concerns and grievances.
  • To know the disposition of your complaints in writing.
  • A written discharge plan.
  • To refuse to be examined, observed, or treated by students or any other Hospital staff without jeopardizing access to psychiatric, psychological or other medical care.
  • To decline to serve as a research subject and decline any care or examination when the primary purpose is educational or informational rather than therapeutic.

RIGHT TO FINANCIAL INFORMATION:

You have the right –

  • To receive upon request information from the Hospital has regarding financial assistance.
  • An estimate upon request of your out of pocket financial responsibility for outpatient treatment, upon request.

PATIENT RESPONSIBILITIES:

You have the responsibility –

  • To treat your health care providers with respect and dignity.
  • To give health care personnel accurate information so that appropriate decisions can be made about your care.
  • To give your nurse and/or physician accurate information about your health (past and present), medical advice you previously received and/or current treatments you are following, and any medications you are using.
  • To inform your physician or nurse of changes in your health or reactions to medication and/or treatment.
  • To inform health care personnel if you do not understand any instructions pertaining to your care.
  • Follow the plan of care/treatment program agreed upon.
  • To provide accurate information necessary for payment of services.
  • To keep your scheduled appointments with your physician.

For Comments or Complaints:

  • President’s Office, Nantucket Cottage Hospital

    57 Prospect St., Nantucket, MA 02554 | 508-825-8200

    NCH Compliance Officer, 508-825-8218

  • Massachusetts Dept. of Public Health, Division of Health Care Quality

    99 Chauncy Street, 2nd Floor Boston, MA 02111 | 617-753-8000

  • Massachusetts Bureau of Health Professions Licensure

    239 Causeway St., Boston, MA 02114 | 617-973-0865 | Fax: 617-973-0985

    TTY: 617-973-0988

  • Dialysis Complaints: The ESRD Network of New England, Inc.,

    30 Hazel Terrace, Woodbridge, CT 06525 | 203-387-9332

    Patients and Families Only: Toll Free: 1-866-286-3773 | Fax: 203-389-9902

  • Mammography Complaints: American College of Radiology

    Fax: 703-648-9176 | Mamm-accred@acr.org or Department of Public Health, Radiation Control Program: 617-242-3035

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