Patient Rights & Responsibilities
Health care providers are obligated to protect and promote your rights, and we take that responsibility seriously. When you step into Nantucket Cottage Hospital as one of our patients, you will be notified, in writing, of the following rights and responsibilities before you receive care:
- To be treated with respect and dignity. (Health care providers are prohibited from accepting personal gifts).
- To professional relationships that are based on honesty and ethical standards of conduct.
- To medically appropriate services without discrimination based upon your race, color, religion, sex, age, disability, sexual preference, national origin or source of payment.
Right to be Informed
- To an explanation of any rules and regulations pertaining to your care.
- To know how medical information will be used and discussed in relationship to treatment, payment or health care operations.
- To full information and counseling concerning your diagnosis, treatment, prognosis and the availability of known resources for your health care.
- To access, inspect and copy, make amendments and corrections, restrict disclosures and request privacy protection to your medical record.
- To be given the names, disciplines, series, frequency of all health care personnel who participate in your care.
- To all information contained in your medical records maintained by us, unless prohibited by law, upon written request to: Medical Records Department, Nantucket Cottage Hospital, 57 Prospect Street, Nantucket, MA 02554
Right to Quality of Care
- To receive competent, medically appropriate, quality care provided in a timely manner.
- To expect Nantucket Cottage Hospital to comply with accepted professional standards of care, policies, procedures, and requirements to maintain licensure with the Commonwealth of Massachusetts and Medicare certification.
- To expect your health care to be provided in accordance with your physician’s specific orders and that a plan of care specifies the services to be provided, their frequency and duration.
- To expect that all personnel caring for you are licensed, certified and/or have completed approved courses in their respective field. You have the right to request that all personnel who provide care in the home will provide proper identification upon request.
- To expect that all providers of care are supervised by qualified personas to continually maintain high professional standards of care.
- To have prompt attention paid to complaints of pain and/or discomfort.
- The right to receive care in a safe setting that includes environmental safety, infection control and security.
- The right to emotional and physical health and safety.
- To respect, dignity and comfort and the right to personal privacy.
- To be free from all forms of abuse and harassment.
Right to Financial Information
- To be informed in writing, before care is initiated of: the extent to which payment may be expected from Medicare, Medicaid or any other payer; the charges for services that will not be covered by Medicare; and the charges that you may have to pay.
- To access, upon request, all bills for services received regardless of whether they are paid out of pocket or by another party.
- To an explanation of your bill.
- To receive from the person designated by the hospital, any information that the hospital has available, relative to financial assistance and free health care.
Right to Make Informed Decisions & Participation
- To be treated by the physician of your choice and to assistance in obtaining consultation at your request and expense.
- To participate in the development and periodic review of your plan of care designed to meet your individual needs.
- To refuse treatment to the extent permitted by law and to be informed of the medical consequences of your action.
- To voice your concerns regarding the quality of care or to express grievances regarding treatment or care that is (or fails to be) furnished or regarding the lack of respect for your dignity, privacy and safety on the behalf of Nantucket Cottage Hospital, without fear of discrimination or reprisal for have done so.
- To lodge such concerns or grievances with us by calling the President’s Office at (508) 825-8200.
- Timely attention to all your concerns and grievances. And you have the right to know the disposition of your complaints in writing.
- A discharge plan in writing.
- To refuse to be examined, observed or treated by students or any other Hospital staff without jeopardizing access to psychiatric, psychological or other medical care attention.
- To refuse to serve as a research subject and refuse any care or examination when the primary purpose is educational or informational rather that therapeutic.
Right to Privacy & Confidentiality
- To every consideration of maintenance of privacy concerning your medical care program and confidentiality in regard to information about your health, social and financial circumstances.
- To have all records pertaining to your medical care treated as confidential, except as otherwise provide by law or third-party contractual agreements. Information from your clinical record will not be disclosed without your consent, except as necessary to provide services to you and obtain payment for those services, or in response to a valid subpoena or court order.
- To personal privacy during medical treatment or other rendering of care within the capacity of the hospital.
- To treat your health care providers with respect and dignity.
- To give the health care personnel accurate information so that decisions can be made about your services and fees.
- To give your nurse and/or physician accurate information about your health (past and present). Medical advice and/or treatments you are following, and any medications you may be using.
- To inform your physician and/or nurse of changes in your health or reactions to medication and/or treatment.
- To inform health care personnel if you do not understand any instructions pertaining to your health care.
- Follow the plan of care/treatment program agreed upon.
- To provide accurate information necessary for payment of services when indicated.
You may exercise any of the above patient rights during your hospital stay, or your family or guardian may do so should you be deemed incompetent.
Comments or Complaints:
- Nantucket Cottage Hospital, President’s Office
57 Prospect Street | Nantucket, MA 02554 | (508) 825-8200
- Department of Public Health
Compliance Unit, Division of Health Care Quality
80 Boylston Street, 11th Floor | Boston, MA 02116 | (617) 727-5860 or (800)462-5531
- Massachusetts Office of Consumer Affairs and Business Regulation
Division of Professional Licensure
10 West Street | Boston, MA 02111 | (617) 727-3086
- Nantucket Cottage Hospital, Compliance Office
57 Prospect Street | Nantucket, MA 02554 | (508) 825-8218
- Network of New England, Inc.
30 Hazel Terrace | Woodbridge, CT 06525 | (203) 387-9332
Patients & Families Only. Toll free: (866) 286-3773
- Mammography Complaints
American College of Radiology | (800) 227-6640
Department of Public Health | (617) 727-6214